Week 3 Assignment
\nBeau Street Runners, Ltd.<\/p>\n
To prepare for this Discussion:
\n\u2022\tChapter 7 & 8 \u2013 \u201cSee attachment\u201d<\/p>\n
Beau Street Runners, Ltd (BSR) is a courier service with headquarter on Beau Street in a first-tier suburb of a megalopolis severing four co-joined big cities with many different ethic communities and massive transportation grids. BSR provides cabs, bicycles, vans and armored trucks for moving important packages between businesses in the various cities and surrounding suburbs (approx. 125 miles along a waterfront and 100 miles wide edging into foothills) in a \u201cnorthern\u201d climate with significant weather variations.<\/p>\n
Obviously, security is an issue for BSR. Currently, they provide training programs on personal security and on the BSR\u2019s standards for securing packages. Their standards are being met in all areas except customer service. Since customer service is about relationship building between customer and the runner, it may be challenging to build a learning solution that satisfies the need. However, your contact at BSR believes that their Runners are their ultimate image. Therefore, this customer problem needs to be fixed and they will do anything at all to fix it.<\/p>\n
Assignment:<\/p>\n
You have been hired to build a low-tech training solution for these associates.
\nBased on the information below,
\n\u2022\tWhat are the key cognitive issues, and memory\/attention factors that you will consider in your designs?
\n\u2022\tBased on that analysis of the essential learning needs.
\n\u2022\tWhat learning theories, modalities, methods and technologies would be most likely to meet the need?
\n\u2022\tExplain your reasoning and support your opinions.
\n\u2022\t2 \u2013 3 pages
\n\u2022\tNo plagiarism
\n\u2022\tAPA citing<\/p>\n
BSR Runners:
\n\u00b7 Age: 18-28 (average age 31)
\n\u00b7 Gender: 68% are male; 32% are female
\n\u00b7 Type of work:
\n\u00b7 35% are bicyclists specializing in very small packages of less than $500 value
\n\u00b7 15% are cab drivers
\n\u00b7 17.5% are van drivers
\n\u00b7 18.5% are truck drivers
\n\u00b7 13% are special-agents working only with highly insured packages ($100K plus) and special project ( help with nursing paper writing from experts with MSN & DNP degrees)s that may require days or weeks (e.g., moving museum pieces)
\n\u00b7 80% of the bicyclists indicate that this is first full-time job
\n\u00b7 25% of all employees indicate that this is a part-time second job
\n\u00b7 79% indicate that they have earned a Brown Belt or higher in at least one martial art while the rest indicate that they attend martial arts training
\n\u00b7 Special agents earn more than $100k a year and the other runners are unaware that such agents exist
\n\u00b7 When surveyed about the work bicyclists Runners indicated that:
\n\u00b7 They enjoy the challenges of navigating the multi-city transportation grid but also find it stressful
\n\u00b7 Carry a PDA with GPS, phone, internet and carry technology for tracking and managing packages and signatures from those accepting packages
\n\u00b7 They are only paid when they work, so they have no \u201cdown time\u201d in which to take training
\n\u00b7 They enjoy physical aspects of the job and the high-alert energy they must maintain to stay secure and keep their packages secure.
\n\u00b7 Extreme weather was their greatest hazard (after traffic) with winter days reaching into the -10 degree range regularly and summer days often near or over 100 degrees.
\n\u00b7 A tally of the last 100 customer service complaints show that:
\n\u00b7 5:8 customers indicated that their courier was \u201ccurt\u201d and \u201cuncooperative\u201d
\n\u00b7 3:10 customers indicated that their courier was unable to explain why their package arrived late
\n\u00b7 7:20 indicated that pick-up courier \u201cscared them\u201d, when asked for further information they said the following about individuals in various roles:
\n\u00b7 The bicyclist courier\u2019s looked weird and scary \u2013 like a cross between street people and a terrorist.
\n\u00b7 The cab driver was foreign and didn\u2019t seem to understand me
\n\u00b7 The van driver or armored truck drivers and Helpants had shifty eyes\u2026 always checking around them, I felt like they were waiting for someone to pop out from behind me and attach them.<\/p>\n","protected":false},"excerpt":{"rendered":"
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