This activity consists of two problems.<\/p>\n
Problem One
\nGary Seitz is director of procurement for the Forest Medical Center in Oak Park, Illinois. His medical center recently purchased more than 300 new side tables for the patient rooms from Quick-and-Cheap Furniture. His team, however, is not happy with the paint quality of these tables. They feel the firm providing the tables was rushed to get the order out and did not do a great job.<\/p>\n
They have examined each of the 312 tables that they have received so far and found the following defects, listed in alphabetical order:<\/p>\n
Table Defects<\/p>\n
Problem: Number of Occurrences<\/p>\n
Dirt in paint:65<\/p>\n
Off-color: 17<\/p>\n
Orange peel: 12<\/p>\n
Other: 1<\/p>\n
Sad looking: 43<\/p>\n
Scratch: 11<\/p>\n
Sealer under: 8<\/p>\n
Thin paint: 31<\/p>\n
Instructions
\nUse Excel to:<\/p>\n
Create a Pareto Chart for this situation.
\nCreate and complete a table for this situation using the following headers:
\nProblem.
\nFrequency.
\nCumulate Frequency.
\nPercentage.
\nCumulate Percentage.
\nList the most frequently occurring problem first in the table, then the next more frequently occurring problem second in the table, and so forth.
\nIn a Word document:<\/p>\n
Draw two conclusions about the quality of the patient tables that Quick Furniture has shipped to the Forest Medical Center.
\nSubmit both your Word and Excel files.<\/p>\n
Problem Two
\nTed Short, manager of procurement at the Lake Luna Medical Center (LLMC), is starting a process to examine at the general process that is followed at his center for procurement of medical supplies at his facility. His first step is to develop a flowchart for the current process that employees at his center follow. He has asked you to draw that flowchart for him and make any obvious changes to shorten the process.<\/p>\n
Here are the key steps that are followed:<\/p>\n
The LLMC employee fills out a paper requisition and sends that to his department head for approval.
\nThe department secretary first examines the requisition to see if all needed information is present. If it is, then she sends to the department head for approval. If not, she returns to the employee for any needed corrections. The employee then returns the requisition to the department secretary for review again.
\nRequisitions with the correct information are sent to the department head.
\nThe department head reviews the item to determine if the material requested seems appropriate. He may contact his employee to discuss any questions he might have.
\nIf he feels it is inappropriate, then he rejects the request and sends it back to the employee.
\nIf he feels it is appropriate, then he checks the budget to see if there are sufficient monies in the budget to pay for this. If there are not, then he rejects the request and sends it back to the employee. If there are sufficient funds, then he approves them.
\nIf the requisition is approved, then the department secretary sends the requisition to a member of the LLMC Procurement Team.
\nThe LLMC procurement specialist checks to see if the suggested vendor on the requisition is on the approved vendor list (AVL).
\nIf not, he sends the request back to the department secretary and the process starts all over if the LLMC employee wants to continue to pursue it. If the employee does not, then the requisition is terminated.
\nIf the vendor is on the AVL, the LLMC procurement specialist checks to see if a quote is required, either based on the type of equipment and material required or on the amount of the purchase.
\nIf no quote is required, the procurement specialist transmits the PO to the vendor for execution.
\nIf a quote is required, then the specialist contacts the vendor and asks for a quote. If the quote is satisfactory based on past purchases of such items, the specialist approves the quote and places the order.
\nIf the quote is too high, the specialist contacts the LLMC employee and asks for another vendor to check. The procurement specialist then checks the second vendor. Usually, a procurement specialist will have to check only two vendors at most.
\nIf the specialist cannot find a vendor with it suitable price after two tries, then the PO is cancelled.
\nWhen the specialist finds a vendor who submits a suitable quote, the transmits the PO to the vendor for execution by US postal service or by telephone.
\nThe procurement specialist then logs the transaction into the financial system.
\nThe procurement specialist then forwards the request to the Accounts Payable Department for payment when the receipt of the materials and equipment ordered, if acknowledged.
\nInstructions
\nUse Microsoft Word to complete the following:<\/p>\n
Develop a flowchart for this process.
\nSuggest three improvements, based on total quality management, that Ted Short can use to make the current process more e<\/p>\n
fficient.
\nSubmit your Word document(s).<\/p>\n
This activity is made up of two problems.<\/p>\n
The First Issue<\/p>\n
Gary Seitz is the Forest Medical Center’s director of procurement in Oak Park, Illinois. Quick-and-Cheap Furniture recently supplied his medical clinic with over 300 new side tables for patient rooms. His crew, on the other hand, is dissatisfied with the paint quality of these tables. They believe the company that provided the tables was pushed to complete the order and did not perform a good job.<\/p>\n
They analyzed each of the 312 tables they have received thus far and discovered the following flaws, listed alphabetically:<\/p>\n
Defects in the Table<\/p>\n
The Issue: The Number of Occurrences<\/p>\n
Dirt in the paint: 65<\/p>\n
17 are off-color.<\/p>\n
12 orange peel<\/p>\n
Other: 1<\/p>\n
Sad looking: 43<\/p>\n
Scratch: 11<\/p>\n
Sealer under: 8<\/p>\n
Thin paint: 31<\/p>\n","protected":false},"excerpt":{"rendered":"
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