ACC & ACF 3200
\nGroup Assignment<\/p>\n
The Salvation Army
\nThe Salvation Army is a well-established Christian charity that has operated in Australia for
\nover 140 years. Internationally they offer programs and services in more than 130 countries \u2013
\nbringing hope, Helpance and compassion to people facing hardship and injustice. They are a
\nlarge and complex organisation that provide very valuable services to the community,
\nparticularly in the areas of aged care, homelessness, employment, drug and alcohol, disaster
\nrecovery and emergency relief, youth services, and family and domestic violence.
\nThe Salvation Army rely on various sources of income in order to provide their myriad of
\ncommunity services. One significant source of such income is Salvos Stores which operates a
\nnational network of opportunity shops (op shops) or thrift stores, that sell new and secondhand donated items to the public. These are physical stores and there are 352 currently in
\nAustralia.
\nChallenge:
\nBefore COVID-19 hit in early 2020, The Salvation Army were already seeing the need to
\nconsider ecommerce opportunities for their thrift stores. The advent of COVID-19 in
\nAustralia led to many changes to this key revenue-generating area of the organisation, where
\nin several states, lockdowns were imposed and other restrictions which impacted stores and
\ntheir operations. This also led to a greater urgency in the need to implement an ecommerce
\nstrategy in this area.
\nIn 2020, The Salvation Army released an updated eCommerce strategy to fast track
\neCommerce growth (see below and on Moodle). This recognised additional revenue
\nopportunities for Salvos Stores as they could capitalise off the increase in Australians
\nengaging in online shopping during this time and beyond. Another benefit of this approach is
\nthat it would allow for greater customer reach, in that customers in less resourced or remote
\nareas of Australia would have better access to quality second hand items through the
\nopportunity to purchase items online for the first time \u2013 where postage for items are charged
\nat a flat rate and heavily subsidised for these areas. A further motivation for this initiative
\nrelates to getting more people into jobs \u2013 job creation \u2013 and providing their people with better
\ndigital skills. Salvos Stores currently have 1,500 employees and 10,000 volunteers.
\nThis project ( help with nursing paper writing from experts with MSN & DNP degrees) will focus specifically on Salvos Stores, and in particular, on the adoption of this
\neCommerce strategy. We will focus on their online initiatives, as per their eCommerce
\n\u00a9 Monash University. Not for resale or distribution
\nstrategy and the opportunities that an online sales channel can offer in addition to their
\nbricks-and-mortar stores. Lucas Ferrier is the eCommerce Manager for The Salvation Army
\nhas been involved in the development of this authentic student project ( help with nursing paper writing from experts with MSN & DNP degrees), and he has indicated
\nthat a key challenge they face, is in determining their \u2018performance\u2019 in these initiatives.
\nParticularly in working out ways to measure, report and communicate on their social and
\nenvironmental impact to their stakeholders.
\nAs third year accounting students at Monash Business School, you have the opportunity to
\nhelp The Salvation Army. You can do this by analysing their business and developing for
\nthem a performance measurement system (balanced scorecard) that can communicate their
\nkey non-financial and financial performance metrics to their stakeholders on measures that
\nare important to the success of their eCommerce strategy in relation to Salvos Stores. In
\naddition to this, as per their Impact Report, The Salvation Army recognise the importance of
\ncommunicating their performance in ways that are both effective and sophisticated. Your
\ngroup is asked to think of two creative ways that Salvos Stores can effectively communicate
\ntheir ecommerce performance and impact to their stakeholders.
\nYour group have been tasked with preparing a report for the eCommerce Manager, Lucas
\nFerrier and the Board of Directors of The Salvation Army and Senior Managers of Salvos
\nStores. The following information will be a useful basis of your report as they provide you
\nwith the foundational knowledge of the organisation.
\no The Salvation Army website: https:\/\/www.salvationarmy.org.au\/about-us\/
\no Annual Report 2021: See Moodle
\no Impact Report 2021: See Moodle
\no eCommerce strategy (Confidential Internal Document)*
\no Case study video providing an overview of Salvos Stores online solution:
\nhttps:\/\/drive.google.com\/file\/d\/1iqjyuKaA-jzut1-
\nJAGx1v9UQrDvMffNO\/view?usp=sharing
\n\uf0b7 These documents can be accessed through the assignment tab on Moodle.
\n\uf0b7 The confidential internal documents above need to be treated with the same
\nprofessionalism and confidentiality as expected of a professional accountant. They
\nare not to be shared or uploaded to any site under any circumstance. * Please
\nalso note that the eCommerce strategy shows several key activities and initiatives,
\ngiven this it is ok for each group to focus on what they feel are the key (most
\nimportant) initiatives for the development their BSC and other requirements.
\n\uf0b7 The aim of this project ( help with nursing paper writing from experts with MSN & DNP degrees) is to use your knowledge of management accounting to Help
\nSalvos Stores in the development of their performance management system
\nincorporating their new eCommerce strategy.
\nProjects that are of high quality, produce useful and relevant strategic advice, make
\na unique contribution and Help in the communication of relevant and creative ideas
\n\u00a9 Monash University. Not for resale or distribution
\nwill be shared with The Salvation Army in the aim of Helping their organisation
\nenhance their performance management. Groups will be asked for permission to
\nshare their work and those whose work is shared will receive formal
\nacknowledgement from the CE and\/or The Salvation Army on their high
\nachievement of the provision of this strategic advice. Up to 4 excellent quality
\nassignments will be chosen for this purpose.
\nTask:
\nUsing the information provided by The Salvation Army\u2019s eCommerce strategy and other
\ndocuments, your group is asked to produce a report where you design a Balanced Scorecard
\n(BSC) for Salvos Stores incorporating their eCommerce strategy.
\nIn your report clearly complete each of the requirements below:
\na. Briefly describe to the eCommerce Manager, Board of Directors and Senior
\nManagers why and how a BSC can help Salvos Stores realise their eCommerce
\nstrategy (include relevant references to the BSC literature).
\nb. In designing the BSC for Salvos Stores, indicate 4 or 5 relevant scorecard
\nPerspectives.
\nIn each Perspective indicate two main objectives for each and at least two
\nassociated financial and\/or non-financial performance measures for each
\nobjective (therefore, each perspective of the BSC should have at least 4
\nperformance measures). In doing this, pay particular attention to the
\ndevelopment of relevant social and environmental measures, the importance of
\nwhich are discussed above.
\nIn this process also think about the division of lag (output measures) and lead
\n(predictive measures\/drivers of performance) indicators while devising your
\nscorecard.
\nThis BSC should be presented as a creative visual illustration (1 page).
\nc. Following this, provide a written description of the BSC that you have
\ndeveloped for the eCommerce Manager, Board of Directors and Senior
\nManagers including a justification for each of your chosen performance
\nmeasures and an indication as to whether they are lag or lead measures (ensure
\nyou provide a very brief definition of lag and lead for the benefit of board
\nmembers).
\nd. Organisations often find it challenging to effectively communicate their
\nperformance and impact to the public and their stakeholders. We can see that
\nThe Salvation Army already adopt some effective ways to communicate what
\nthey do through story telling and through their Impact Report.
\n\u00a9 Monash University. Not for resale or distribution
\nThink about the measures that you developed in your scorecard and provide
\ntwo examples of ways in which the non-financial measures you have developed
\ncan be presented in an effective and creative way to stakeholders to convey the
\noutcomes, or performance of their eCommerce initiatives.
\nImportant Notes:
\n\uf0b7 There is one opportunity to ask for more information or clarification from Lucas Ferrier
\nwho is the eCommerce Manager for the Salvation Army
\nhttps:\/\/www.linkedin.com\/in\/lucasferrier\/ to answer any questions to Help your
\nproject ( help with nursing paper writing from experts with MSN & DNP degrees). There will be a link on Moodle to post any questions for Lucas. These
\nquestions need to be posted prior to Thursday 8th of September on Moodle and
\nthe Chief Examiner of the unit (Associate Professor Carly Moulang) will forward
\nall relevant questions to Lucas to answer in a live Zoom on Friday 9th September
\n\u2013 further details and confirmation of time will be posted on Moodle closer to this
\ndate. During this Zoom students are also encouraged to ask Lucas any further
\nquestions during this time. This is an opportunity to ask any specific questions that
\ncannot be answered by a detailed review of the materials provided. These questions
\nshould Help groups with providing relevant reports. I highly encourage all students
\nto attend this special Zoom.
\n\uf0b7 You are highly encouraged to do some research on BSC and not-for-profit and social
\nperformance measures, however, be careful to use this research to inform your own
\nthoughts and group work and not to plagiarise the work of others.
\n\uf0b7 Be sure to reference appropriately throughout your report. Harvard referencing is
\nrequired. If you are not sure you may like to refer to:
\nhttps:\/\/www.monash.edu\/rlo\/home and https:\/\/www.monash.edu\/rlo\/research-writingassignments\/referencing-and-academic-integrity\/citing-and-referencing and Harvard –
\nCiting and referencing – Subject guides at Monash University
\n\uf0b7 It is important that you provide original visual illustrations within your report. It is
\nnot acceptable to copy and paste any Google images etc. into your report as this will
\ndemonstrate that you have not understood the context of the organisation and its
\noperating environment. Remember this project ( help with nursing paper writing from experts with MSN & DNP degrees) is asking you to act as strategic advisers
\nto an external client, your professional reputation is an important component of your
\nwork.
\n\uf0b7 All project ( help with nursing paper writing from experts with MSN & DNP degrees)s will be run through Turnitin software that will indicate the same or similar
\npieces of work.
\n\uf0b7 For report formatting refer to : https:\/\/www.monash.edu\/rlo\/assignmentsamples\/business-and-economics\/business-and-economics-report-writing You need
\nto format your project ( help with nursing paper writing from experts with MSN & DNP degrees) in the form of a Business Report.
\n\uf0b7 One group member is to submit the group assignment only on behalf of the group.
\n\u00a9 Monash University. Not for resale or distribution
\nWord limit: 2,500 words for groups of 3 and 2,900 words for groups of 4*. All students are
\nto form groups of 3 in their tutorial class and groups of 4 will only occur in the instances of
\n1 or 2 remaining students without a group in each class.
\nWord count also excludes the cover page, table of contents, one-page BSC illustration and
\nreference list.
\nPenalties will apply if reports go over the word limit (there is no 10% leniency etc).
\nEvery submission needs to write their final word count on the cover page of their report
\n(less the BSC illustration, cover page, table of contents and reference section). Failure to
\ndo so will result in a penalty as indicated in the marking guide.
\nThe following guide provides an indication of how your report will be marked:
\nExcellent Good Weak Not
\nSatisfactory
\na. BSC Discussion: Consideration will be
\ngiven to the fluency of the argument for
\na BSC for Salvos Stores and the extent to
\nwhich it is convincing, consistent, wellwritten and references appropriate
\nsources and how it will help to achieve
\ntheir eCommerce strategy.
\n10 6 4 0
\nb. Illustration of BSC \u2013 the illustration is
\nclear, comprehensive and creative.
\n10 6 4 0
\nc. Identification of 4 – 5 relevant BSC
\nPerspectives and identification of 2
\nrelevant objectives for each
\nperspective ensuring the inclusion of
\nsome social and environmental
\nobjectives (8 \u2013 10 objectives in total).
\nThese perspectives and objectives can
\nbe identified in your BSC illustration as
\nper requirement b) or form part of
\nrequirement c) of your report.
\n12 8 5 0
\nd. For each objective provide a
\ndescription and justification for each of
\nthe performance measures developed
\nin the BSC (16 \u2013 20 measures in total).
\n20 12 8 0
\ne. Consideration will be given to the
\nquality and creativity of the examples
\ngenerated in the ways in which to
\neffectively present non-financial
\nmeasures to key stakeholders
\nindicating the outcomes or success of
\ntheir eCommerce strategy.
\n10 6 4 0
\nOther Requirements:
\n\u00a9 Monash University. Not for resale or distribution
\nGeneral report appearance, spelling
\netc., quality list of references,
\nadherence to word limit. Word limit
\nshown on first page of report.
\n8 5 3 0
\nGroup Assignment Total Marks \/ 70
\nScaled to a mark \/ 20
\nComments: (optional)
\nReflection and teamwork Peer
\nAssessment (Individual):
\nCompletion and submission of
\nTeamwork Peer assessment and
\nindividual reflection document.
\n(Marking guide below)
\n\/ 5
\nTeamwork assessment for group assignment*
\nPersonal
\nReflection
\nMarks Exemplary
\n5 – 6
\nSatisfactory
\n3 – 4
\nUnsatisfactory
\n0 – 2
\nComments
\nrelating to
\nlearnings from
\ngroup work
\nincluding
\ndiscussion of
\nstrengths and
\nweaknesses and
\nwhat can be
\nimproved on in
\nthe future;
\nCohesion e.g.
\naccurate, concise
\nlanguage.
\nDiscussion flows
\nlogically
\nand is of
\nappropriate
\nlength
\n\/ 6 Addressed the
\nthree main queues
\nwith ideas
\nrelevant and
\nclearly stated.
\nWork is easy to
\nread, logical and
\nflows smoothly.
\nWork
\npresentation of a
\nhigh quality and
\nspelling
\nand\/or
\ngrammatical
\nerrors virtually
\nnon-existent.
\nAddresses some
\nof the three
\nmain queues.
\nIdeas are
\nmostly relevant
\nand clearly
\nstated.
\nWork generally
\nflows smoothly
\nbut was a bit
\nbrief (or
\n\u2018wordy\u2019) in
\nplaces. Work
\npresentation is
\nsatisfactory.
\nOnly minor
\nspelling and\/or
\ngrammatical
\nerrors.
\nIdeas are
\ninadequate with
\nlogical
\ninconsistencies,
\nwriting is
\ndisjointed and
\ndoes
\nnot flow
\nsmoothly. Work
\nsuffers from
\nfrequent
\ngrammatical and
\nspelling errors.
\nNot presented
\nin a professional
\nway.
\nSelf and Peer
\nreviews
\n\/4
\nTotal
\nScaled
\n\/10
\n\/5<\/p>\n
*The document for this is on Moodle \u2013 it is called \u2018Teamwork assessment document\u2019; in
\nthis document you will see the three questions this marking rubric is referring to.
\nEach group member needs to complete this task and submit this document separately to
\ntheir assignment via an individual teamwork assessment link in Moodle. It is due at the same
\ntime as the group assignment.
\n\u00a9 Monash University. Not for resale or distribution
\nCopyright Warning:
\nAll materials produced for teaching this course of study, including all lectures and any supplementary materials are protected by
\ncopyright. You are permitted to use these materials only for your personal study and research. Use of the materials for any other
\npurposes, including sale of lecture notes, without the express permission of the copyright owner, may infringe copyright. The
\ncopyright owner may take action against you for infringement.<\/p>\n","protected":false},"excerpt":{"rendered":"
ACC & ACF 3200 Group Assignment The Salvation Army The Salvation Army is a well-established Christian charity that has operated in Australia for over 140\u2026<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9022,9020,9021,9023,9018,9024,7392,9019],"tags":[1400,613,142,7594,1394,7598,7595,7593,7597,7599,7601,7590,7596,133,7655,7656,7591,7592],"class_list":["post-106441","post","type-post","status-publish","format-standard","hentry","category-assessment-assignment-help","category-coursework-help","category-homework-assignment","category-homework-help","category-i-need-help","category-research-essay","category-write-a-paper","category-write-an-essay","tag-best-custom-essay-writing-services","tag-best-dissertation-writing-services-uk","tag-best-online-essay-writing-services","tag-cheap-custom-essay-writing-services","tag-custom-research-paper-writers","tag-custom-research-papers-writing-service","tag-essay-writer-websites","tag-essay-writing-service-quality-cheap","tag-free-research-paper-writing-service","tag-help-me-write-a-research-paper","tag-i-need-help-with-my-dissertation","tag-professional-dissertation-writing-service","tag-quick-essay-writing-service","tag-research-paper-writing-service-cheap","tag-service-writing-my-essay-write-custom","tag-someone-to-write-my-paper","tag-top-rated-dissertation-writing-services","tag-top-uk-dissertation-writing-services"],"_links":{"self":[{"href":"https:\/\/www.studyproessays.com\/help\/wp-json\/wp\/v2\/posts\/106441","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.studyproessays.com\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.studyproessays.com\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.studyproessays.com\/help\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.studyproessays.com\/help\/wp-json\/wp\/v2\/comments?post=106441"}],"version-history":[{"count":0,"href":"https:\/\/www.studyproessays.com\/help\/wp-json\/wp\/v2\/posts\/106441\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.studyproessays.com\/help\/wp-json\/wp\/v2\/media?parent=106441"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.studyproessays.com\/help\/wp-json\/wp\/v2\/categories?post=106441"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.studyproessays.com\/help\/wp-json\/wp\/v2\/tags?post=106441"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}