Applying Performance Improvement Tools
\nEssay 7
\nApplying Performance Improvement Tools Essay 7
\nImagine that, for about a year, your nursing unit has been involved
\nin an intensive campaign to improve patient satisfaction scores
\nwith pain management. You are getting good data from your
\npatients, as the length of stay on this inpatient geriatric medical
\nnursing unit is only about 6 days. Your hospital does 100% survey
\nto inpatients, and the response rate is about 25%, which is higher
\nthan it has been. This notwithstanding, the percent of \u201cpatient very
\nsatisfied\u201d (top box), with a score of 5, has been in the low 70s. The
\nnational benchmark for medical surgical units like yours is about
\n85% very satisfied. Of all the units in your hospital, your unit is the
\nlowest scoring on this HCAPHS survey. But as your unit is the only
\ngeriatric medical nursing unit in the hospital, you\u2019d always thought
\nit was the nature of the patient population.
\nYou have been the day shift representative to the QI team, and the
\nscores on your unit are posted monthly. Here are the numerous
\nstrategies that have been tried on your unit and the timeframes.
\nThe discussion must include:
\nFor this Discussion, examine the strategies and interventions tried
\nin your unit and consider the following questions: a) Were the
\nstrategies effective in creating a sustainable change on your<\/p>\n","protected":false},"excerpt":{"rendered":"
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