Written Assessment
\nCHCHCS001 Provide home and community support services<\/p>\n
TITLE: Provide Home and Community Support services
\nFIRST AND SURNAME:
\nPlease read the Candidate Declaration below and if you agree to the terms of the
\ndeclaration sign and date in the space provided.
\nBy submitting this work, I declare that:
\n\uf0a7 I have been advised of the assessment requirements, have been made aware of my
\nrights and responsibilities as an assessment candidate, and choose to be assessed
\nat this time.
\n\uf0a7 I am aware that there is a limit to the number of submissions that I can make for
\neach assessment, and I am submitting all documents required to complete this
\nAssessment Workbook.
\n\uf0a7 This work is my own and contains no material written by another person except
\nwhere due reference is made. I am aware that a false declaration may lead to the
\nwithdrawal of qualification or statement of attainment.
\n\uf0a7 I am aware that there is a policy of checking the validity of qualifications that I
\nsubmit as evidence as well as the qualifications\/evidence of parties who verify my
\nperformance or observable skills. I give my consent to contact these parties for
\nverification purposes.
\nName: Signature: Date:<\/p>\n
Satisfactory 1
\nst Submission – Assessment Question No(s)
\nNot Yet
\nSatisfactory
\nCandidate Signature: Date:
\nAssessor Signature: Date:
\nSatisfactory 2nd Submission – Assessment Question No(s)
\nNot Yet
\nSatisfactory
\nCandidate Signature: Date:
\nAssessor Signature: Date:
\nAssessment 1:
\n1. Describe 2 ways a Support Worker could ensure they accurately interpret an individual\u2019s
\nCare Plan.
\n2. Provide 3 reasons an aged care \/disability Support Worker should read and interpret an
\nindividual\u2019s goals.
\n3. Describe 3 reasons why home-based support workers must follow workplace policies and
\nprocedures and instructions carefully when reading, interpreting and implementing an
\nindividual\u2019s Care Plan.
\n4. a. Name 3 different types of equipment that may be used by a person who needs help with
\npersonal support or mobility.
\nb. Name 3 different types of equipment that may be used by a person who cannot speak.
\nc. Name 3 different types of equipment that may be used by a person who has poor bladder
\nand bowel control.
\n5. a. Where can you seek help if you do not know how to use a piece of equipment?
\nb. What action should you take if a piece of equipment is faulty?<\/p>\n
6. a) Give 2 reasons why it is important that a Support Worker confirms the time and purpose
\nof the home visit with their Client.
\nb) Give 3 ways how you could do this?
\n7. List in point form, 4 things that a home based Support Worker should do when planning to
\nvisit a person in their home.<\/p>\n
8. Whilst working in a Client\u2019s home, what are 3 situations that could \u2018go wrong\u2019 that would
\nrequire you to ring your Coordinator\/Line Supervisor; for example, an unexpected event,
\nClient related circumstance or emergency.<\/p>\n
2. Establish
\nrelationship in the
\nhome
\n2.1 Follow organisation\u2019s procedures to assure the person of your
\nidentity before entering the house
\n2.2 Communicate with the person to provide information, clarify
\npurpose of visit and confirm the person\u2019s consent
\n2.3 Provide opportunity for the person to identify and express any
\nissues or concerns in relation to the visit and\/or associated matters
\n2.4 Engage appropriately with others in the place of residence in
\naccordance with organisation policies
\n2.5 Check for hazards to own and others\u2019 health and safety and
\nimplement controls to manage risk<\/p>\n
Assessment 2:
\n1. Identify 2 ways a home based worker could confirm their identity to a Client before
\nentering their home.<\/p>\n
2. Where could you find written guidelines that would help you clarify procedures of how you
\ncould assure the Client of your identity before entering the house?<\/p>\n
3. Please mark the following as True or False.
\na. If a family member greets you on your first visit rather than the Client, there is no need to
\nrepeat your introduction to the Client themselves.
\nTRUE FALSE
\nb. After your first visit to a Client\u2019s home, there is no need to remind them again of your
\nname and why you are there.
\nTRUE FALSE
\nc. When visiting a Client\u2019s home, it is important to confirm the Client\u2019s consent to enter their
\nhome.
\nTRUE FALSE
\n4. Describe 2 ways you could communicate respectfully to clarify the purpose of your visit.
\n5. Describe 5 types of information support workers may need to communicate with a
\nperson during a home visit.<\/p>\n
Read the following scenario and answer the question that follows.
\nScenario
\nMr Rodgers is a regular home visit Client. When you attend his home visit he tells you that he
\nwishes to make a complaint about the home Support Worker that visited him last week when
\nyou were on annual leave. He tells you that she was a bit rude and didn\u2019t introduce herself to
\nboth himself and his wife on arrival.
\n6. What would you do to ensure Mr. Rodgers\u2019 complaint was acknowledged according to a
\ntypical workplace Complaints Resolution process? Give 5 examples.
\n7. Describe what a home Support Worker should do if it is outside their role to resolve a
\nservice user\u2019s complaint.
\n8. Describe 4 ways that home based workers can build rapport and engage appropriately
\nwhen conducting a visit to Clients in their homes.<\/p>\n
Read the following case study and answer the questions that follow:
\nCase study
\nAnne, a coordinator is doing an initial visit to Bill, a new Client to provide wound care. Anne
\nfound the front passage floor of his house was badly damaged by white ants. A risk
\nassessment identified this as high risk (likely to cause a major injury). As it was not possible to
\neliminate the problem (this would have been a very high cost to Bill) the hierarchy of control
\nwas considered.
\nAgreement was reached for Bill to receive his treatment in the rear sunroom, which had a
\nconcrete floor and safe rear access. Bill\u2019s Support Worker, Jill, was informed of this and it was
\nrecorded in his care folder. When the solution was reviewed it was found that to enter the
\nrear door to the sunroom Jill had to walk through tall grass, and as the weather was getting
\nhot this presented a further hazard (assessed as a high risk – unlikely but could cause a fatality
\nfrom a snake bite and also slip\/trip or a fall). Anne then arranged for Bill\u2019s son to cut the grass
\nregularly. These simple solutions allowed Jill to be safe while providing Bill\u2019s treatment.
\n9. Identify 4 hazards in the above case study<\/p>\n
1
\n2
\n3
\n4<\/p>\n
10. List 3 possible hazards to your own and other people\u2019s health that may exist in a home
\nvisit environment.
\n11. a) Consider one of the hazards you have noted above. If you can immediately manage the
\nhazard, what are 2 actions you would take?
\nc) If you are unable to immediately manage the risk of the hazard you have identified, what
\ndo you do?
\nb) Provide 2 examples of hazards you cannot manage.
\n3.Operate
\nrespectfully in the
\nhome
\n3.1 Negotiate how to best implement the individual plan to suit the
\nperson within organisation procedures and respecting that the work
\nsetting is the person\u2019s home and personal space
\n3.2 Comply with duty of care requirements of role in relation to the
\nperson and any other people
\n3.3 Demonstrate respect and sensitivity toward the person and their
\nplace of residence
\n3.4 Deal with ethical dilemmas, behaviours of concern, possible abuse
\nand\/or neglect in accordance with relevant policies and procedures
\n3.5 Maintain confidentiality in accordance with legislation and
\norganisation policy and procedures<\/p>\n
Assessment 3:<\/p>\n
1. List 4 ways in which you can ensure that you demonstrate respect for the Client and the
\nClient\u2019s home.
\n2. List 4 ways in which you can ensure that you demonstrate sensitivity for the Client and
\nthe Client\u2019s home.
\n3. List 3 ways in which you can negotiate how the Client would like you to carry out their
\nCare Plan.
\n4. You have been working with the same Client for three months. After finishing your
\nallocated hours, the Client asks you to stay for an extra hour and complete some cleaning
\nthat is not included in the care plan, the Client offers you \u2018extra money\u2019 to complete this
\nwork.
\nHow would you respectfully tell the Client why you need to decline this offer?
\nRead the following case study and answer the questions that follow.
\nCase study
\nMrs Blogs lives alone; she is a regular Client you visit each week. When you arrive and knock
\non the door there is no answer. You can hear someone calling out that the door is open.
\nWhen you enter the house, you cannot immediately see Mrs Blogs but you can hear her
\ncalling out from the hallway. When you investigate she has fallen when getting out of bed
\nand has gashed her forehead and has a very painful right leg.
\n5. What are your responsibilities in relation to duty of care in helping Mrs Blogs?
\n6. Identify 3 actions you could take in order to comply with your duty of care within your
\nrole.<\/p>\n
Read the following case study and answer the question that follows.
\nScenario
\nYou arrive at a Client\u2019s home and check the Care Plan, which has been updated. Recent
\ninstructions are that the Support Worker is to Help the Client to take their medication. You
\nhave not been trained in this area and even though it is listed on your job role it has not been
\npart of the duties you have been performing with your current Clients.
\n7. Describe what you think may be 2 correct actions to take when you have not received the
\nrequired training for this procedure while maintaining your duty of care.
\n8. What are three ramifications of undertaking tasks for which you have not received
\ntraining? Use bullet points.
\n9. You are going to be providing support for a lady who has mild dementia. She moved to
\nAustralia from Italy 25 years ago. Identify 3 ways you can find out information about her
\ncultural and religious beliefs. Please use bullet points.
\n10. A Client and her family have difficulty with English. List three ways you can demonstrate
\nrespect and sensitivity toward the person and her family.
\n11. Consider the following dilemmas and explain what you do in each of them while
\nmaintaining workplace guidelines.
\na. The Client has asked you for a favour (that is not in their Care Plan) or insists you accept a
\nsmall gift from them to indicate their appreciation of your help. It is very hard to say no,
\nwithout hurting their feelings. Wouldn\u2019t it be easier just to accept, as long as the item isn\u2019t
\ntoo big or valuable?
\nWhat would you do\/say in this situation?
\nb. Is it acceptable not to do some of your tasks if a Client won\u2019t notice that you haven\u2019t done
\nthem? Give reasons for your answer.
\nc. You have a Client who is 70 and wants to access a sex worker and you don\u2019t believe this is
\nright. What would you do\/say in this situation?
\nRead the following case study and answer the question below.
\nCase study
\nPeter works as a home based Support Worker in a home and community care service. In his
\npersonal life, Peter is having trouble finding a place to live as the lease on his flat is ending
\nnext week. He cannot afford the rent on the places he has found so far. When he is working
\nwith Mr. Woodley, he mentions that he is worried he will be homeless soon if he cannot find
\nsomewhere to live. Mr. Woodley says that he has a spare room and that Peter would be
\nwelcome to stay there, for no rent, until he finds somewhere else to live. Peter accepts the
\noffer.
\n12. From your understanding of relevant policies and procedures:
\na) Has Peter overstepped the boundaries of his role?
\nb) Explain the reasons for your answer.
\n13. a. Describe 2 types of behaviours of concern that may be a threat to home based
\nworker’s safety when conducting a home visit.<\/p>\n
b. Choose one from the above and explain how you would deal with it in accordance with
\nyour organization\u2019s policy and procedures.
\n14. Outline what you would do in the following scenario.
\nScenario 1:
\nYou are employed as a home based worker visiting Gustaf to help him with his showering and
\ndressing needs. While helping Gustaf you observe bruises on his back and arms.<\/p>\n
15. Outline what you would do in the following scenario.
\nScenario 2:
\nYou are visiting Nasrin to provide some basic household domestic services as a home based
\nworker. Though often confused Nasrin clearly tells you she is concerned that all her money
\nseems to have gone missing and doesn’t know why.<\/p>\n
16. When working with a Client in their own home. What are 3 examples of how you could
\nbreach a Client\u2019s confidentiality?<\/p>\n
4. Complete reporting and
\ndocumentation
\n4.1 Comply with the organisation\u2019s reporting requirements,
\nincluding reporting observations to supervisor
\n4.2 Complete and maintain documentation according to
\norganisation policy and protocols and using technology required
\nin the workplace
\n4.3 Ensure any arrangements for follow up visits are recorded and
\nimplemented
\nAssessment 4:
\n1. Describe the value of the following three types of documentation that might be used
\nwithin an organisation.
\nVerbal report:<\/p>\n
Written report<\/p>\n
2. Describe 4 factors a Support Worker must adhere to when reporting and completing
\ndocumentation.
\n3. If you observed that a Client had unmet needs, that is, had needs that were not provided
\nfor in the Care Plan, what would you do and how would you record this?
\nKnowledge Evidence
\nlegal and ethical considerations for providing home and community services, including:
\n\uf0b7 codes of practice
\n\uf0b7 basic home fire safety and associated state\/territory smoke alarm legislation
\n\uf0b7 dignity of risk
\n\uf0b7 duty of care
\n\uf0b7 privacy, confidentiality and disclosure
\n\uf0b7 practice standards
\n\uf0b7 work role boundaries \u2013 responsibilities and limitations
\n\uf0b7 work health and safety
\nrelevant organisation policies and procedures and how to access them, including risk
\nmanagement practices when the work environment is a person\u2019s home
\npersonal and property security procedures, including personal security protocols and
\nequipment
\nrelevant policy and programs, including:
\n\uf0b7 home and community care (HACC)
\n\uf0b7 Department of Veterans\u2019 Affairs (DVA)
\n\uf0b7 government community care directions
\nimplications for work in the sector including:
\n\uf0b7 person-centred practice
\n\uf0b7 consumer-directed care
\n\uf0b7 empowerment and disempowerment
\nindicators of abuse and\/or neglect, including:
\n\uf0b7 physical
\n\uf0b7 sexual
\n\uf0b7 psychological
\n\uf0b7 emotional
\n\uf0b7 financial
\nAssessment 5:<\/p>\n
1. What is an example of a code of practice that you must follow when providing home and
\ncommunity care services?<\/p>\n
2. What is your duty of care when working in a Client\u2019s home?
\n3. In the event of a fire in a Client\u2019s home, what telephone number would you call to notify
\nemergency services?
\n4. What are 2 reasons why smoke alarms must be routinely checked and tested?<\/p>\n
5. What does it mean if the smoke alarm is making beeping\/chirping sounds?<\/p>\n
6. Give 2 reasons why dignity of risk should be considered when providing services in
\npeople\u2019s homes.<\/p>\n
7. What are 2 situations when are you legally allowed to disclose private and confidential
\ninformation?<\/p>\n
8. a) What is the name of the accreditation standards for aged care services provided in a
\nClient\u2019s home?
\nb) In this accreditation\/practice standard, what is Standard 3 about?<\/p>\n
9. List 4 examples of what a Client may ask you to do that is considered outside your job role
\nboundaries.<\/p>\n
10. If you are working in a Client\u2019s home, how are you likely to be able to access the
\norganisation\u2019s policies and procedures that you work for?
\n11. List 3 issues you could be faced with that could endanger your personal safety and\/or
\nsecurity when working with Clients in their own home. How could you reduce the risk of
\ninjury\/harm?
\nIssue<\/p>\n
How could you reduce the risk?
\n12. What equipment could be used to ensure personal safety when providing services in
\npeople’s homes? Give 3 examples.<\/p>\n
13. What do the following programs provide to people receiving these services?
\na) Commonwealth Home Support Packages (CHSP)
\nb) Department of Veterans Affairs (DVA) – Veterans’ Home Care (VHC) packages
\nc) Home Care Packages (HCP)
\n14. Briefly explain in your own words the ‘person centred’ service model of care.
\n15. Briefly explain in your own words the \u2018consumer directed care’ service model of care
\nwhich Home Care Packages are based on.
\n16. Describe 3 ways in which a Support Worker can use an empowerment approach to
\nprovide home support services.<\/p>\n
17. Describe 3 ways in which a Support Worker can disempower a Client when providing
\nhome support services.<\/p>\n
18. Identify 2 indicators of:
\na. physical abuse.
\nb. sexual abuse.
\nc. psychological\/emotional abuse.<\/p>\n
d. financial abuse.
\n19. If you observed any signs of abuse, what would you do?<\/p>\n
Contact the proper authorities. Most jurisdictions have laws in place to protect victims and hold abusers accountable. Calling emergency services or filing a police report allows law enforcement to launch an official investigation.
\nProvide emotional support to the victim. Let them know they are not at fault and do not deserve to be mistreated. Offer a listening ear without judgment. Provide information about support resources and help them make an escape plan if needed.
\nConsider contacting a domestic violence or abuse hotline for guidance. These confidential services are staffed by professionals trained to handle these sensitive situations. They can advise the best next steps legally and help connect victims to counseling, shelters, and other services.
\nBe willing to testify or provide a witness statement if the case goes to trial. Abusers often try to deny or downplay their actions, so having eyewitness accounts can help achieve justice. However, do not put yourself in harm’s way or violate the victim’s privacy wishes.
\nEducate myself on the signs and dynamics of different types of abuse. This includes physical violence but also extends to sexual, emotional\/psychological, and financial coercion and control. The more informed people are, the more likely abuse can be recognized early and victims empowered to seek help. (1,2)
\nIn all cases, the well-being of the victim must be prioritized above all else. With compassion and by following proper legal protocols, we can all work to prevent abuse and support those who have suffered from it.<\/p>\n","protected":false},"excerpt":{"rendered":"
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