Advocate Good Samaritan Hospital –
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\nMalcolm Baldrige National Quality Award
\n2010 Award Recipient, Health Care
\nPhoto courtesy of Advocate Good Samaritan Hospital.
\nDownload Printable PDF
\nHighest-Ranking Official*
\nDavid Fox
\nPresident
\nPublic Affairs Contact
\n*At time of award
\nFor more information
\nAdvocate Good Samaritan Hospital
\n3815 Highland Ave.
\nDowners Grove, IL 60515
\n(630) 275-2442
\nGSAM-Baldrige@advocatehealth.com
\nhttp:\/\/www.advocatehealth.com\/gsam
\nAdvocate Good Samaritan Hospital, an acute-care medical facility in Downers
\nGrove, Illinois, has evolved during the past 30 years from a midsized community
\nhospital to a nationally recognized leader in health care. By leveraging its core
\ncompetency of building loyal relationships as well as the organizational
\ntransformation of “moving from good to great,” the hospital has achieved exceptional
\nclinical, service, and financial outcomes.
\n“Good Sam,” as it is popularly known, features the highest level of trauma services
\nand perinatal care. Good Samaritan Hospital is part of Advocate Health Care,
\nnamed one of the 10 top health systems by Thomson Reuters. The hospital has a
\nworkforce of 2,700 associates, 450 volunteers, and 950 independent physicians
\nrepresenting 59 specialties. It has revenues of $420 million.
\nHighlights
\n\uf0b7 Risk-adjusted mortality (actual mortality divided by expected mortality where
\n1.0 equals the expected) decreased from 0.73 in 2004 to 0.25 in 2010.
\n\uf0b7 A brand preference study of Good Samaritan Hospital and its closest
\ncompetitors ranked Good Samaritan Hospital as the overall most preferred
\nhospital, as well as the top choice for its main service offerings.
\n\uf0b7 Good Samaritan Hospital has established a strategic context and vision for a
\nsynergistic hospital-physician partnership that has enabled the organization to
\ngenerate some of the best clinical outcomes in the United States.
\n\uf0b7 Overall patient satisfaction levels for outpatient, emergency, ambulatory
\nsurgery, and convenient care exceed top decile.
\nFirst and Foremost a Clinical Enterprise
\n\uf0b7 Good Samaritan Hospital demonstrates high levels of performance in many
\nprocess measures for clinical outcomes. Risk-adjusted mortality (actual
\nmortality divided by expected mortality where 1.0 equals the expected)
\ndecreased from 0.73 in 2004 to 0.25 in 2010.
\n\uf0b7 The Centers for Medicare and Medicaid Services core measure results for
\npneumonia, heart failure, heart attack, and surgical care are either
\napproaching or exceeding the top-decile level, and meet or exceed the levels
\nof local competitors.
\n\uf0b7 In 2003, Good Samaritan Hospital used Six Sigma methodology to pioneer
\nimprovement of “door-to-balloon” time, the critical period for assessing and
\ndiagnosing a heart attack and delivering the needed intervention. By 2010,
\nthe hospital’s average door-toballoon time was 52 minutes, among the best in
\nIllinois. The hospital’s Cardiac Alert Program has been benchmarked across
\nthe country, and the Institute for Healthcare Improvement recognized it as an
\ninternational best practice.
\n\uf0b7 Using Failure Mode and Effects Analysis (FMEA) to identify opportunities to
\nimprove processes, Good Samaritan Hospital decreased the ratio of observed
\nto expected postoperative renal failures from 3.0 in 2007 to 0.86 in 2009.
\nSatisfied Patients, Loyal Patients
\n\uf0b7 Creating an exceptional patient experience is the mission imperative, the
\nongoing vision, and is at the core of the Good Samaritan culture. Overall
\npatient satisfaction levels at the hospital exceed top-decile ratings from Press
\nGaney, the largest national surveyor for patient satisfaction, for the following
\npatient segments: outpatient, emergency, ambulatory surgery, and convenient
\ncare; the hospital also has achieved top-quartile performance for inpatient
\nsatisfaction.
\n\uf0b7 A brand preference study of Good Samaritan Hospital and its closest
\ncompetitors ranked Good Samaritan Hospital as the overall most preferred
\nhospital, as well as the top choice for its main service offerings.
\nBuilding Loyal Partnerships with Physicians: A
\nStrategic Priority
\n\uf0b7 Good Samaritan Hospital has established a strategic context and vision for a
\nsynergistic hospital-physician partnership that has enabled the organization to
\ngenerate some of the best clinical outcomes in the United States. A key
\nelement of Good Samaritan Hospital’s success in advancing clinical
\nexcellence and patient safety is its innovative Clinical Integration Program that
\nrewards physicians for achieving superior clinical, service, and efficiency
\noutcomes. Advocate Health Care will use the Clinical Integration Program as
\nthe centerpiece of its Accountable Care Organization (AdvocateCare) model
\nin the transition to health care reform.
\n\uf0b7 A win-win partnership with physicians has led to breakthrough results in
\nquality, physician satisfaction at the 97th percentile, and an increase in
\nmarket share of 17 percent from 2006 to 2010.
\nCaring for Those Who Care
\n\uf0b7 Good Samaritan Hospital uses a 12-step process to determine key factors
\nthat affect workforce engagement and satisfaction and then to assess its
\neffectiveness in addressing those factors. The hospital uses the results, which
\nare segmented by job classifications and work units, to determine
\norganizational and department-level tactics for improvement. Survey results
\nfrom Morehead, an employee opinion research firm, show overall associate
\nsatisfaction at the 98th percentile in 2009 and 97th percentile in 2010, both
\nexceeding top decile.
\n\uf0b7 A detailed seven-step Performance Management System promotes high
\nperformance and engagement through integration with Good Samaritan
\nHospital’s MVP (Mission Values Philosophy), Standards of Behavior,
\ncascaded goals from the strategic plan, and leadership competencies. Leader
\nperformance and action plans are managed through a transparent, intranetbased goal performance system. Volunteers are engaged through questionand-review sessions with leaders and an annual seven question survey.
\nGood Samaritan as Good Neighbor
\n\uf0b7 Community outreach programs include free wellness services, health fairs,
\nscreenings, and lectures throughout the year. Examples include a domestic
\nviolence task force; the Why Wait Program offering free mammograms and
\nclinical breast and pelvic exams; support for parents who experience a
\nproblematic pregnancy, have a baby with special needs, or have lost a baby;
\nand the Fun with Fitness Program that addresses childhood obesity.
\n\uf0b7 Good Samaritan Hospital actively participates in Access DuPage, an
\ninnovative community health approach through which Good Samaritan
\nHospital’s physicians provide care to the uninsured population. The hospital
\nprovides all diagnostic tests and treatments without charge to Access DuPage
\npatients. Good Samaritan Hospital provided over $10 million in charity care
\nthrough Access DuPage as a part of its total charity care of $28 million in
\n2010.
\nExcelling at ‘Funding the Future’
\n\uf0b7 With a focus on “funding the future,” Good Samaritan Hospital has contributed
\nto Advocate Health Care’s system-wide AA rating representing performance
\nin the top 10 percent in the industry. GSMA’s net operating margin increased
\nfrom 5.98 percent in 2007 to 7.79 percent in 2010.
\n\uf0b7 As a result of Good Samaritan Hospital’s success in creating a culture of
\npatient safety, malpractice insurance expenses declined 83 percent from
\n2005 to 2010, saving approximately $12 million.
\n\uf0b7 Good Samaritan Hospital has become a benchmark for gross days in
\naccounts receivable (AR), reducing the AR cycle from 42 days in 2006 to 32
\ndays in 2009, and generating $66 million in incremental cash.<\/p>\n
Advocate Good Samaritan Hospital is a non-profit organization that helps those in need.<\/p>\n
Profile<\/p>\n
Share<\/p>\n
Google Plus Facebook Twitter<\/p>\n
National Malcolm Baldrige Quality Award<\/p>\n
Health Care Award Recipient in 2010<\/p>\n
Advocate Good Samaritan Hospital provided this image.<\/p>\n
Obtain a printable PDF<\/p>\n
Highest-Ranking Official*<\/p>\n
David Fox<\/p>\n
President Public Affairs Contact<\/p>\n
*At time of award<\/p>\n
For more information<\/p>\n
Advocate Good Samaritan Hospital<\/p>\n
3815 Highland Ave.<\/p>\n
Downers Grove, IL 60515<\/p>\n
(630) 275-2442<\/p>\n
GSAM-Baldrige@advocatehealth.com<\/p>\n
http:\/\/www.advocatehealth.com\/gsam<\/p>\n
Advocate Good Samaritan Hospital, an acute-care medical facility in Downers<\/p>\n
Grove, Illinois, has evolved during the past 30 years from a midsized community<\/p>\n
hospital to a nationally recognized leader in health care. By leveraging its core<\/p>\n
competency of building loyal relationships as well as the organizational<\/p>\n
transformation of “moving from good to great,” the hospital has achieved exceptional<\/p>\n
clinical, service, and financial outcomes.<\/p>\n
“Good Sam<\/p>\n","protected":false},"excerpt":{"rendered":"
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