305EMM Total Quality Management 2020\/2021
\nStatistical Process Control; Improvement Program and Quality Costing Weighting 50%
\nSubmission Date 22nd June 2020
\n1
\nAssessment One:
\nSubmission Date: 22nd June 2020
\nLate submissions will be penalised in accordance with University\/Faculty
\npolicy
\nLearning Objectives (Numbering from MID):
\n3. Design a quality improvement program, select and identify suitable tools and
\ntechniques. Discuss the importance of performance measurement and explain how
\nperformance measurement system, benchmarking, and other techniques can help a company
\nachieve continuous improvement.
\n4. Compare the different approaches to quality costing and evaluate the effectiveness of
\nthese methods.
\n7. Explain variation, apply SPC to a simple example and calculate process capability.
\nPlan the implementation of SPC in a manufacturing organisation.
\nProcedure.
\nThis is an individual assignment. Submission is online via Moodle (Submission
\nautomatically through Turnitin link).
\nStudent Effort.
\nIt is estimated that you should spend approximately 25-30 hours on this assignment. The
\nwritten element of the assessment is expected to be no more than 3000 words.
\nAssessment.
\nThe marks will be allocated as shown below. In addition:
\nSection A: marks will be awarded for detailed, accurate explanations and comments along
\nwith accuracy of calculations and completeness of charts.
\nSection B: All quotes and additional sources of information must be fully referenced. The
\nfollowing marking scheme will be applied. References and bibliography are not included in
\nthe page limit.
\nPlagiarism.
\nAny suspected cases of plagiarism or collusion will be dealt with via Coventry University
\ndisciplinary procedures.
\nDo not \u201ccut and paste\u201d paragraphs\/chapters from sources of literature.
\nAll quotes, figures, illustrations etc must be correctly referenced.
\nMarking scheme.
\n100-70% Outstanding. An exceptional level of ability. No weaknesses.
\n69-60% Very Good. A high level of ability, no major weaknesses. Clear
\nUnderstanding of the project ( help with nursing paper writing from experts with MSN & DNP degrees) brief.
\n59-50% Good. Overall good level of ability. Weakness in some areas offset by
\nStrengths in others.
\n49-40% Fair. Overall minimum standard achieved. There may be competence
\nin some aspects, but performance may be below standard on other aspects.
\n305EMM Total Quality Management 2020\/2021
\nStatistical Process Control; Improvement Program and Quality Costing Weighting 50%
\nSubmission Date 22nd June 2020
\n2
\n<40% Unsatisfactory. Most aspects below the required standard. There are serious
\nshortcomings in coverage, content and approach.
\n305EMM Total Quality Management 2020\/2021
\nStatistical Process Control; Improvement Program and Quality Costing Weighting 50%
\nSubmission Date 22nd June 2020
\n3
\nAssignment Brief.
\nSection A: SPC theory
\n1.
\nSigma is a measure of variation. With the aid of diagrams and using the normal distribution
\ncurve, explain this concept.
\n(15 marks)
\n2.
\nWhat is \u201cGoalpost Mentality\u201d? Why does it give producers false hope that they are satisfying
\ntheir customers? What is a better way of looking at your performance capability?
\n(15 marks)
\n3
\nThe following results were obtained by taking samples of five (5) items at regular intervals.
\nSample
\nNumber
\nSample
\nMean (
\nX
\n)
\nSample
\nRange (R)
\n1 280.6 5.5
\n2 280.3 4.5
\n3 278.6 4.0
\n4 281.0 6.5
\n5 278.8 6.0
\n6 280.7 6.5
\n7 281.0 5.0
\n8 279.6 4.0
\n9 279.8 3.0
\n10 280.7 4.5
\n11 279.6 5.5
\n12 281.7 4.5
\n13 280.8 4.0
\n14 281.4 6.5
\n15 282.0 6.0
\n16 281.7 6.5
\n17 280.5 5.0
\n18 279.8 4.0
\n19 281.4 3.0
\n20 279.6 4.5
\na) Construct control charts for the sample means and ranges showing the control limits
\nand comment on the results.
\nUCL
\nX
\n=
\nX
\n+ A2
\nR
\nUCL R = D4
\nR
\nLCL
\nX
\n=
\nX – A2
\nR
\nLCL R = D3
\nR
\nWhen sample size (n) 2 3 4 5
\nA2 1.880 1.023 0.729 0.577
\nD2 1.128 1.693 2.059 2.326
\nD3 0 0 0 0
\n305EMM Total Quality Management 2020\/2021
\nStatistical Process Control; Improvement Program and Quality Costing Weighting 50%
\nSubmission Date 22nd June 2020
\n4
\nD4 3.268 2.574 2.282 2.114
\n(15 marks)
\nb) The specification asks for a tolerance of 280mm +\/- 5mm. Calculate the process
\ncapability indices Cp and Cpk and comment on these. What level of process capability
\nshould you strive to achieve for Cp and Cpk.
\n(15 marks)
\nSection B: SPC Implementation
\n4
\nRead the texts listed (below) on SPC implementation and other appropriate texts.
\nAntony, J., Balbontin, A. and Taner, T. (2000), \u201cKey ingredients for the effective implementation of
\nstatistical process control\u201d, Work Study, Vol.49 No.6, pp.242-247.
\nDoes, R.J., Schippers, W.A.J. and Trip, A. (1997), \u201cA framework for implementation of statistical process
\ncontrol\u201d, International Journal of Quality Science, Vol 2, No. 3, 181-198.
\nThe above documents are available electronically via the University Library electronic databases.
\nYou are the Quality Manager in a manufacturing company and feel it is time to implement
\nsome form of improvement programme. Describe your recommendations in a report to the
\nDirectors, which must include:
\n1. A method for implementing SPC across the company, including pre-requisites for
\nimplementation, the implementation process and procedures to follow to ensure that
\nthe benefits of SPC can be achieved. This should be in the form of a flow chart with
\nan additional 1 page justification. (20 marks)
\n2. A summary of one relevant tool\/technique which could be applied alongside statistical
\nprocess control and its benefits. (10 marks)
\n3. Select a quality costing method and analyse the benefits this technique could bring to
\nthe company and also evaluate any issues with the quality costing method. (10 marks)
\nYou will need to make assumptions about the company, state these clearly.
\n305EMM Total Quality Management 2020\/2021
\nStatistical Process Control; Improvement Program and Quality Costing Weighting 50%
\nSubmission Date 22nd June 2020
\n5
\nFlow Diagram Example with notes and document links.
\nNotes QAP 03 Contracts and Enquiries Procedure Documents
\nGo to
\nQAP 06, Purchasing and resources
\nQAP 09, Process Control Procedure
\nEnquiries by e-mail, fax,
\ntelephone and post are all
\nprocessed.
\nLetter of response sent to
\ncustomer if declined or
\nverbal declination for
\ntelephone enquiries.
\nWritten
\nQuotation
\nRequired
\nIncoming
\nenquiry
\nIncoming
\nAmendment
\nAmend
\n instruction to Purchase,
\nprocessing stores and
\nfinance
\nGo to Filemaker
\nWork Instruction
\nand create new
\nenquiry
\nDecline quotation
\nletter to customer
\nYes
\nCompile quotation for
\ncustomer and and copy
\nto Enquiry File
\nFile Enquiries
\nNumerically
\nFilemaker automatically
\ngenerates a new enquiry
\nnumber. Enquiry details
\nrecorded and checks made
\nfor feasibility, price and
\ndelivery
\nConfirm technical
\nfeasibility price and
\ndelivery
\nIncoming
\nOrder
\nFeasible
\nNo If not feasible or
\ndeliverable, letter to
\ncustomer is sent declining
\nenquiry or enquiry details
\nre-negotiated.
\nIf feasible, a quotation is
\nsent to customer and
\ncopies filed in numerical
\norder.
\nCheck order against
\nenquiry for agreed
\nterms or agree terms
\nwith customer
\nCheck
\nfeasibility
\nOrders by e-mail, fax,
\ntelephone and post are all
\nprocessed. Orders with
\nprevious enquiries checked.
\nIf the order is not capable of
\nbeing delivered, the order is
\ndeclined or the specification
\nre-negotiated
\nGo to Safes VII
\nWork Instruction
\nand follow sales order
\nprocess
\nCredit
\nCheck
\nOK
\nDecline quotation
\nletter to customer
\nNo
\nYes
\nYes
\nNo
\nPro-forma order
\nrequired from
\ncustomer
\nNo
\nPurchase, processing
\nstores and finance
\ndocumentation
\nCreate processing
\ndocuments
\nA credit check is carried out
\nand a proforma order
\nrequested if credit is ‘on hold’. If credit becomes
\n‘on-hold’ after receipt of
\norder, dispatch is stopped
\nuntil a proforma is received.
\nSales order processing
\ntakes place with Safes VII.
\nProcess information is
\ngenerated for purchasing,
\nand all other departments.
\nThis includes engineering
\ndata for design, if required.
\nAmendments to orders are
\nnotified to relevant
\ndepartments<\/p>\n","protected":false},"excerpt":{"rendered":"
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