Due Date: 11:59 pm EST, Sunday of Unit 4 Points: 100 Overview: Electronic media provides you with many options for creating effective messages in business. Many scenarios come up in which you will be asked to craft a positive message in response to a customer\u2019s issue. In this assignment, you will be asked to compose messages from both the perspective of a customer and a customer service representative. Instructions:<\/p>\n
\u2022 Choose a recent purchase or customer experience you have had that did not meet your expectations.<\/p>\n
\u2022 Write an email to the company expressing your dissatisfaction and concerns. \u2022 Place yourself as the customer service representative receiving your email and<\/p>\n
respond appropriately.<\/p>\n
Requirements:<\/p>\n
\u2022 Your email messages should be brief and to the point.<\/p>\n
\u2022 Be sure to use the proper tone appropriate for the scenario.<\/p>\n
\u2022 Include a clear subject line in each email.<\/p>\n
\u2022 Use a professional tone.<\/p>\n
Be sure to read the criteria by which your work will be evaluated before you write and again after you write.<\/p>\n
BUS311 \u2013 Managerial Communications<\/p>\n
Writing Routine and Positive Messages<\/p>\n
Assessment Rubric for Writing Routine and Positive Messages Assignment<\/p>\n
CRITERIA Deficient Needs Improvement<\/p>\n
Proficient Exemplary<\/p>\n
(0-13.9 points)<\/p>\n
(14-15.9 points) (16-17.9 points)<\/p>\n
(18-20 points)<\/p>\n
Content and Substance<\/p>\n
Content does not follow the assignment details<\/p>\n
Content varies from assignment instructions and relevant details are lacking.<\/p>\n
Content follows assignment instructions and has sufficient details.<\/p>\n
Content follows assignment instructions and details relevant, on-topic (sample nursing essay examples by the best nursing assignment writing service) and substantive.<\/p>\n
Organization and Subject Line<\/p>\n
Email format is not used. There is no subject line.<\/p>\n
There is an attempt at email format, but there are some organizational issues. Subject line does not exist or is unclear.<\/p>\n
Email format is used, but there are some organizational issues; the subject line is suitable.<\/p>\n
The layout of the email message is simple and clean. The subject line is very clear.<\/p>\n
Tone Professional tone\/style is not employed.<\/p>\n
Professional tone\/style is inconsistent.<\/p>\n
Professional tone\/style is consistent.<\/p>\n
Professional tone\/style is carefully crafted and enhances the message.<\/p>\n
Sentence, Structure, Word Choice and Transitions<\/p>\n
Sentence structure and word choice are deficient; no transitions.<\/p>\n
Sentence structure is lacking; word choice is poor; some transitions.<\/p>\n
Sentence structure exists, but does not vary, word choice is good; transitions employed.<\/p>\n
Sentences are complete, and their structure and length are varied, creating fluidity. Excess, phrases, and sentences are eliminated for greater clarity. Concise style with transitions employed.<\/p>\n
Grammar, Punctuation and Spelling<\/p>\n
Writing with significant errors.<\/p>\n
Writing with some errors.<\/p>\n
Writing with few grammar, punctuation, or spelling errors.<\/p>\n
Writing with no errors.<\/p>\n","protected":false},"excerpt":{"rendered":"
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