Report

REPORT
TO: Winnie James, Ralph Anders
FROM:
DATE:
RE: Green Clean Contract Risks and Liabilities
Contract Terms and Conditions
1. E-signature
The client and the clean-employee must submit their e-signatures to the company before the start and at the end of the cleaning services.
2. Payment
The client should pay half of the payment in cash to the company’s office two days before the cleaning services. The other half should be deposited in the company’s account upon completion of the services. This will be confirmed by the company’s accountant.
3. Services
The services will be provided by employees of Green Clean who can be identified by the company’s personal identification document.
4. Complaint
The clients should forward a complaint through a letter or email directed to the human resource manager of Green Clean not more than 5 days after the services have been delivered.

5. Compensation
The employees are highly trained thus; they work professionally. In case of dissatisfaction with services delivered, the client should be reported to the company with prove. However, no refund of money is done for such matters.
Importance of the terms and conditions
E-signatures are important to ensure the responsibility of the client and the employee. The employee will have agreed to deliver the cleaning services and the client will agree on the other terms and conditions of the contract (Beatty & Samuelson, 2012). Additionally, the payment criteria help the company to reduce the risk of default payments from clients who refuse to pay after receiving the cleaning services. It also creates trust between the company and the client.
Furthermore, the terms of the services are for ensuring the safety of the client. Similarly, the employee is also protected from misidentification. Moreover, the conditions for complaining are important so that the company can be aware of the issue within the shortest time possible (Beatty & Samuelson, 2012). Finally, the non-refundable payment term helps the company to maintain the customer since many of them complain expecting compensation. Instead, the company uses other ways to correct the mistake and make the customer feel better.

References
Beatty, J. F., & Samuelson, S. S. (2012). Business Law and the Legal Environment, Standard Edition. Boston, MA: Cengage Learning.