As a social employee, you bring your own lens—that is, your own set of assumptions, biases, beliefs, and interpretations—into your interactions with shoppers and the human providers professionals with whom you collaborate. Human providers organizations have their own cultures that affect their organizational lenses. An organizational lens displays key assumptions in regards to the people to whom the group supplies providers. These assumptions affect the group’s insurance policies and procedures which, in flip, impression service supply. For instance, a corporation that focuses on understanding the views of the shoppers it serves could permit shoppers to supply suggestions about their consumer expertise by way of membership on advisory boards or boards of administrators. The shoppers could have the facility to make suggestions and selections in regards to the group’s insurance policies and procedures.
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Understanding cultural lenses—your private lens, in addition to these of the organizations and different people with whom you work and work together—will allow you to raised serve your shoppers.
Give attention to the Paula Cortez case research for this Dialogue. On this case research, 4 professionals current their views on the Paula Cortez case. These employees may view Paula’s case by way of a selection of cultural lenses, together with socioeconomic, gender, ethnicity, and psychological well being. For this Dialogue, you take the function of the social employee on the case and interpret Paula’s case utilizing two of these lenses.
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Publish how you, as a social employee, may interpret the wants of Paula Cortez, the consumer, by way of the 2 cultural lenses you chosen. Then, clarify how, basically, you would incorporate a number of views of a selection of stakeholders and/or human providers professionals as you deal with shoppers.
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