Communications Management (MGT 421)
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General Instructions – PLEASE READ THEM CAREFULLY
• The Assignment must be submitted on Blackboard (WORD format only) via allocated folder.
• Assignments submitted through email will not be accepted.
• Students are advised to make their work clear and well presented, marks may be reduced for poor presentation. This includes filling your information on the cover page.
• Students must mention question number clearly in their answer.
• Late submission will NOT be accepted.
• Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions.
• Use APA reference style.
• All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).
• Submissions without this cover page will NOT be accepted.
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Learning Outcomes:
1.2 Communicate better, knowing that good communicators make better managers and that communication is a dynamic process basic to individuals and organizational life.
2.1 Perform all communication abilities, including thinking, writing, speaking, listening, and assessing the technology.
3.1 Analyze effective business letters, memorandums, and case studies.
Assignment Structure:
Type Marks
Assignment-1 Part 1 8
Part 2 7
Total 15
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Assignment Question(s):
Part 1 (8 Marks)
Assess a Recent Difficult Conversation
Think about a recent difficult conversation you had. Ideally, select a conversation that occurred in the workplace or at school. Based on this conversation, do the following:
1. Summarize the conversation in one paragraph. (2 Marks)
2. Evaluate your and others’ performance in terms of assuming the best in one another, staying calm, finding common ground, disagreeing diplomatically, avoiding exaggeration and either/or approaches, and sharing all stories (including a shared story). (2 Marks)
3. Describe three ways you would approach the conversation differently if you did it over again. (2 Marks)
4. Assuming you had the conversation again, what are three questions you would ask to invite a learning stance? (2 Marks)
Part 2 (7 Marks)
1. Identify five principles violated in this email. (5 Marks)
2. Make recommendations for improving this email. (2 Marks)
