There are times when a nurse must provide care for a client who is agitated and verbally or physically aggressive. The client may be psychotic, but the nurse must, in each case, remain in control of his/her own feelings, and intervene in the most appropriate manner.
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After watching a segment regarding a violent client at Bellevue Hospital, answer the questions below. It’s not necessary to critique the staff in the video, just think of how you might respond.
Movie title= “Violent Client at Bellevue Hospital Video”
• Describe a time when a client was rude or verbally abusive to you. How did you react?
• What skills were necessary to maintain a professional, caring, therapeutic relationship?
• How did you best communicate with this client?
• What did you learn from this experience?
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A nurse may be called upon to care for a client who is angry and verbally or physically violent. The client may be psychotic, but the nurse must remain in control of his or her own emotions and intervene in the most suitable way in each circumstance.
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Answer the questions below after seeing a segment on a violent customer at Bellevue Hospital. It is not necessary to criticize the personnel in the video; simply consider how you would respond.
“Violent Client at Bellevue Hospital Video” is the title of the film.
• Tell me about an instance when a customer was disrespectful or verbally abusive to you. What was your reaction?
• What abilities were required to keep a professional, loving, therapeutic relationship going?
• How did you communicate with this client the most effectively?
• What did you do?
