What is customer relationship management system

QUESTION 1

i) How has the Web and know-how junction contributed to the accelerated deployment of Info methods in organizations.

ii) What are the prospects and challenges to ‘disintermediation’ in e-Enterprise/ e-Commerce.

iii) How can Info Programs remodel/affect a enterprise exercise?

iv) Speak about the principle challenges within the harnessing of Info Programs in organizations.

v) By utilizing an appropriate instance of your alternative (say in US Metal or Delta Airways) clarify how are enterprise processes and Info methods linked.

QUESTION 2

i) Relate Info methods present in an organisation with respect to its construction.

ii) Measure an organisation’s resolution to resort to Functions Service Suppliers (ASP).

iii) Speak about on how can the selection of an applicable ‘e-Enterprise/e-Commerce mannequin’ be a dangerous enterprise.

iv) What are the management confronts in managing a coherent IT infrastructure?

v) Consider new Database traits and clarify how identical profit organisations.

QUESTION three

i) For a break up second inform the main ICT infrastructure elements.

ii) Converse the instruments accessible to guard from Info Safety breaches.

iii) Specific the foremost steps within the improvement of an Info System.

iv) What is Customer Relationship management System (CRM)? How does such system add worth to an organisation and to its customers?

v) How does a Database Management System help a enterprise to enhance centralisation, eradicate redundancy, and keep reliability of information?